Product policy
Cancellation and refunds
Aino Bother Solo is a membership to a hosted app for one named user, billed monthly or yearly. This is our cancellation and refund policy.
Effective date
Aino Bother Solo, free trial and renewal
Aino Bother Solo is one membership for one named user, with two billing cadences that both give you the same full app: Monthly at £19.95 per month, or Yearly at £199 per year.
New members get one 30-day free trial. The free trial is one per customer account and is shared across Monthly and Yearly, so switching plan, cancelling or rejoining later does not start a second free trial.
A payment method is required to start your 30-day free trial. £0 is charged during the free trial, and if you cancel before the free trial ends no first payment is taken.
A payment method is required to start the 30-day free trial, but £0 is charged during it. If you cancel before the free trial ends, no first payment is taken. If you do not cancel, your first payment is taken when the free trial ends: £19.95 for Monthly, or £199 for Yearly.
30 days free, then £19.95/month or £199/year depending on the plan you choose. Renews until you cancel. The yearly price is £199/year. Payments and renewals are handled by Stripe.
How to cancel
You can turn off automatic renewal at any time: sign in, open your account page, and use Manage / cancel membership to open the secure Stripe billing portal.
Go to your account page and choose Manage / cancel membership. You do not need to email us to stop a renewal.
What happens to access after cancelling
Cancelling stops the next charge, monthly or yearly. Unless a refund is granted, your access continues until the end of the period you have already paid for.
Cancelling your membership does not delete your account or your data. Your profile, saved work, job records, quotes, invoices, the follow-up markers you have saved against a quote or invoice, and your cash records all stay in your account, so if you rejoin later everything is still there. Deleting your account or your data is a separate action you have to choose yourself.
There is nothing to uninstall, and no files to return.
14-day full refund promise
A full refund is available on request within 14 calendar days after your first paid payment, and within 14 calendar days after each renewal payment, monthly or yearly. If a refund is made, paid membership access ends when the refund is processed.
This commercial refund promise is in addition to your statutory rights and does not limit them. We do not ask you to give up any cooling-off or other statutory right in exchange for immediate access to the app.
After the 14 days
Outside that 14-day window we do not promise an automatic part-year or change-of-mind refund. Refunds remain available where required by law, where a charge is duplicated or incorrect, or where we decide a service failure justifies one.
We do not offer part-period pro-rata refunds as a default. Cancelling instead prevents the next charge.
How to request a refund
To request a refund, email letters@braeriachpress.com from your membership email address, stating the payment date and that you are asking for a refund.
We will confirm by email. Refunds are returned by Stripe to the original payment method.
Seller
Life's Mojo Ltd trading as Brae Riach Press · Company number 13016275 · Registered office 17–18 Lion Business Park, Dering Way, Gravesend, England, DA12 2DN
Life's Mojo Ltd is not VAT registered. No VAT is charged on this purchase.
Questions
Email letters@braeriachpress.com or use the support page.
Related: membership terms · privacy for this product